Exchange Policy
Last Updated: 16 October 2026
1Exchange Policy (Size & Style Re-fitting)
Hanguluxe operates an exchange-oriented framework for routine customer fit or style preference adjustments, subject to the following statutory and operational conditions: Exchange Request Timeline: 48 Hours Exchange Window: You may raise an exchange request within 48 hours from the date of order delivery as confirmed by our courier partner.
- Tag Integrity Clause: Mandatory Security Tag Requirement: The original Hanguluxe Security Tag must remain intact and securely attached to the garment in the exact condition and manner as delivered. Do not remove, cut, or detach the tag while trying on the garment. Products with cut, missing, altered, damaged, detached, or re-attached tags strictly DO NOT qualify for a routine size/preference exchange.
- Condition Rules: Garment Condition: The garment must be unworn (except for a brief trial fit), unwashed, unaltered, free from stains, makeup, perfume, or odors, and returned with all original packaging.
- Logistics Charges: Exchange Shipping Fee: A nominal reverse shipping fee of ₹[Insert Amount, e.g., 100/150] may be applicable for voluntary size or preference exchange requests.
2Statutory Refunds (Damaged, Defective, or Incorrect Dispatches) In strict compliance with Rule 4(2) and Rule 5(3) of the Consumer Protection (E-Commerce) Rules, 2020, our general exchange-only rule for preference changes DOES NOT restrict your statutory right to a full monetary refund under specific defect scenarios: Statutory Remedy: Verified Defect / Wrong Item Entitlement: If you receive a product that is materially damaged in transit, possesses a manufacturing defect, or is substantially different from your confirmed order, you are legally entitled to choose between a free replacement or a full monetary refund. Reporting Notice: 48-Hour Reporting Protocol:
You must notify Hanguluxe customer support within 48 hours of delivery along with clear unboxing photographs or videos showing the shipping label, tag, and defective portion.
- No Fee Obligation: Zero Cost on Verified Errors: The customer shall bear NO reverse shipping or return fees for verified defective, damaged, or mis-shipped items.
- Reimbursement Speed: Refund Timeline: Approved refunds will be processed directly to the original payment channel within 5 to 7 business days following successful reverse pick-up and mandatory warehouse inspection.
3Non-Exchangeable Items Unless delivered damaged or
defective, the following product categories are strictly non-exchangeable: Customized, bespoke, or specially tailored garments. Items clearly designated as 'Final Sale' or 'Clearance' at the time of purchase. Garments returned with missing or tampered original security tags.